Help
How to order (UK/Europe)How to pay
Postage and packaging
Delivery
Product descriptions
Cancellation and returns policy
Privacy - our mailing list
Customer Services and Complaints
How to order (UK/Europe)
When you see a product you like simply click on the 'add to basket' button to add this to your shopping basket.
At any time you can click on 'view basket'. This option will allow you to view and change your selections.
You can click on the 'view basket' button at the top of each page at any time.
You can update the quantities of an item or remove it completely from your basket.
When you have finished shopping, click on the 'checkout' button and you will then be asked for your delivery details and then directed to a secure area to make your payment.
Shopping here is very flexible. When you get to the checkout you can:
- Change your mind
- Add more things to the shopping basket
- Change any of the items
If you would like to order by post please click here.
Students who wish to order from outside Europe should Contact Us for a quote for postage and packaging.
How to pay
The Osborne Books web site allows you to order directly over the internet in a few easy steps using the secure and respected WorldPay service.
You will need your credit or debit card details to hand, when you start to order.
You will receive an email confirmation of your order and payment if you order online.
Postage and packaging
Our charges for postage and packaging are based on the quantity of books ordered.
For deliveries within the UK, one book costs £3.00 and two books or more costs £5.00. For deliveries in the rest of Europe, one book costs £6.00 plus £3.00 for every additional book. For customers outside Europe wishing to place an order, please Contact Us for a quote for postage and packaging.
Delivery
Orders are despatched within 5 working days and are sent either by 1st class royal mail or by 24-hour carrier. If your order is placed online, you will receive an email once your order has been despatched.
Many of our deliveries require a signature on receipt. If possible please quote a delivery address where a signature can be given during working hours.
Product descriptions
We have taken great care to make sure that product descriptions and specifications are correct. However, we reserve the right to make any changes, technical or otherwise to product specifications.
Cancellation and returns policy
You have the right to cancel your contract within seven working days of the receipt of the goods. This cancellation must be notified to Osborne Books in writing or by e-mail. If you cancel the contract within seven days of the receipt of the goods you should return the goods to Osborne Books at your expense within 30 days.
You are recommended to return the goods in the original packaging or similar and should take reasonable care of the goods. A full refund will be issued by Osborne Books within 30 days if the goods are received in resaleable condition. If the goods are not received in resaleable condition, Osborne Books reserves its right to deduct an amount from the refund for any resulting loss in value.
Privacy - our mailing list
Our policy is to respect the privacy of our customers. We do not make our mailing list available to any other company. Please read our Privacy Statement.
Customer services and complaints
Our contact telephone number for customer services and any complaints is 01905 748071. Our fax number is 01905 748952. Alternatively, you may write to us at Osborne Books Limited, Unit 1B Everoak Estate, Bromyard Road, Worcester, WR2 5HP UK. You can send an email to us at books@osbornebooks.co.uk
If you have any problems with your credit/debit card numbers on our shop checkout, please contact your bank/card-issuer
